Warranty and after-sales
A custom loupe is a daily working tool, and service cannot end at delivery. This is what covers you and how it works when something needs attention.
Your statutory warranty
All our new products carry the 3-year statutory warranty established by Spanish consumer law (applicable to consumer purchases; professional purchases are governed by the terms of sale). It covers lack of conformity: manufacturing, material or functional defects not due to normal wear or improper use.
If your system shows a covered defect, it is repaired or replaced at no cost; the law also provides for price reduction or termination when that is not possible. You do not have to fight the manufacturer: your contact is us.
If something goes wrong, this simple
- Write to us at hola@lynceva.com from your order's email address, with your quote or order reference and a description (a photo helps a lot).
- Diagnosis — we reply within one working day with the diagnosis and the steps: adjustment, repair or replacement, and collection if needed.
- Resolution in writing — periods and terms for your specific case, confirmed by email before anything moves.
Repairs, spare parts and adjustments
- Frame adjustments — fine adjustment after delivery is part of the fitting service.
- Spare parts — we work with the manufacturer's spares (batteries and chargers for the lighting systems, nose pads, temple tips, cases). Availability and price are confirmed by email per part.
- Out of warranty — we also repair outside cover: a repair quote in advance and in writing, and you decide.
Custom product: what you should know first
Loupes manufactured with your measurements and prescription are a personalised good: by law, the 14-day right of withdrawal does not apply to products made to your specifications. It is exactly the reason for our fitting process: nothing enters manufacturing until the measurements are validated with you. Non-custom products (lighting, accessories) do follow the general regime — you have the detail in the returns policy.